GENERAL TERMS AND CONDITIONS AND TERMS OF USE COOPERATION MANAGER

(September 2022)

1. ACCEPTANCE OF TERMS OF USE

These conditions regulate the terms of business, the rights and obligations of users and other matters of importance for the functioning of the Internet platform https://portal.cooperationm.com (hereinafter: the Platform), which operates within the framework of the business company COOPERATION MANAGER DOO NOVI SAD, with registered headquarters at the address: Aleksandra Nevskog 36, 21000 Novi Sad, e-mail: office@cooperationm.com, ID number: 21724670, PIB: 112713277 (hereinafter: COOPERATION MANAGER). These general conditions represent the terms of the contract between COOPERATION MANAGER and each individual user who accesses or uses the services of the Platform.

COOPERATION MANAGER operates in accordance with the valid regulations of the Republic of Serbia.

By registering for access to the Platform, one-time access to the Platform, and access through other channels of electronic communication (via phone/mobile application), the user declares that he has been informed of the contents of the General Terms and Conditions (hereinafter: GTC) and that he agrees with the terms and conditions stated in the following text, which are binding.

2. GENERAL CONDITIONS

2.1.

The COOPERATION MANAGER platform is an electronic (Internet) environment that enables users to gain access to various functionalities, services and rights provided by the Platform by registering a user account, i.e. to publish their own advertising messages under prescribed conditions (hereinafter: use)

2.2.

Certain issues and elements of the contractual relationship between the COOPERATION MANAGER and the user of a commercial, financial and technical-operational nature, which are not expressly regulated by these TOU, are regulated by special rules and conditions adopted and published by the COOPERATION MANAGER and about which the users will be informed in an adequate manner about the framework Platforms. The aforementioned rules will be considered an integral part of these GTC.

2.3.

The user of the platform can only be a legal entity and/or a registered agricultural holding. By using the Platform, the User confirms that he has the necessary business capacity for such use and entering into a contractual relationship with COOPERATION MANAGER regarding the use of the Platform in accordance with the applicable regulations of the country of its headquarters – the law under which it was founded. The User bears the sole responsibility and is obliged to ensure that the use of the Platform complies with the relevant regulations and provisions of these TOU. COOPERATION MANAGER reserves the right to temporarily or permanently disable/prohibit access to the Platform to any user in case of suspicion that the User does not meet the stated conditions – his actions violate the relevant regulations and TOU, that is, if at the request of COOPERATION MANAGER he does not provide evidence that he is acting in accordance with the laws and OUP.

2.4.

COOPERATION MANAGER does not have the capacity, obligations, or responsibilities of an intermediary, nor does the Platform serve as an intermediary between two or users in their mutual transactions and trade.

2.5.

The word User is used in these GTC as a general term for all users, except in places where rules are specifically defined for different categories of users – user and client of the user.

3. PERSONAL DATA AND PRIVACY PROTECTION

3.1.

COOPERATION MANAGER may require the User to provide certain personal data for the purposes of using the platform, the collection, use, processing and storage of which is regulated by the regulations of the Republic of Serbia and the Privacy Policy of COOPERATION MANAGER, which is an integral part of these TOU. Using the Platform or any part of it implies that the user has read, understood and agreed to the terms of the Privacy Policy.

4. CONDITIONS RELATING TO PHYSICAL COMPONENTS AND DEVICE SYSTEM AND CONNECTION

4.1.

In order to access and use the Platform, the user must meet the requirements related to the physical components and system of the device he uses (hereinafter: hardware and software) and connection, which may change over time. The User bears the entire responsibility for paying all costs related to Internet connection and data flow, as well as for all equipment necessary to access the Platform.

4.2.

By accessing or using the Platform, communicating within or through the Platform, the user communicates with COOPERATION MANAGER by means of electronic communication or by telephone. The COOPERATION MANAGER will communicate with the user by means of electronic communication (e-mail, text electronic messages, within the application (push notifications), by posting messages within the platform) or by telephone. The user agrees with the mentioned methods of communication and accepts that the instructions, contracts, statements, notices and other types of communication that are delivered to the user through the mentioned methods of electronic communication represent legally acceptable and binding methods of communication, as if they were made in writing, unless according to the valid a different mandatory form is expressly prescribed by law.

4.3.

COOPERATION MANAGER does not guarantee that the Platform and its use compatible with devices, hardware or software used by the user. The User also understands and accepts that any change or improvement to the Platform may alter the system specifications necessary to use it. In this case, only the user is responsible for the acquisition of the necessary additional devices, hardware and/or software.

4.4.

The technical processing and transmission of data through the Platform may be unencrypted and include: transmission over different networks and changes to conform to and adapt to the technical characteristics of connected networks and devices.

5. INTELLECTUAL PROPERTY

5.1.

The platform is protected by the laws of the Republic of Serbia and other international regulations governing the protection of intellectual property rights. The mark “https://portal.cooperationm.com” and its parts, abbreviations and Internet addresses are objects of protection of intellectual property rights (such as trademarks, marks, business names and/or Internet addresses and others) of COOPERATION MANAGER. In addition to the above, the entire content of the platform, including computer codes and programs, photos, images, graphics, animations, video, music, sound and text (hereinafter: platform content) is the property of COOPERATION MANAGER and/or its partners, licensors and the like and represents protected content. The content of the platform does not include user content that the user creates, posts, publishes or transmits through the platform, as well as the content of messages and other communications that the user sends to other users or to the COOPERATION MANAGER.

5.2.

The user does not acquire any rights to the https://portal.cooperationm.com platform or its parts, the mark “https://portal.cooperationm.com” or the content of the platform.

5.3.

The user agrees and undertakes not to under any circumstances: a) copy, reproduce, translate, reverse engineer, decompile, derive the source code, or disassemble the https://portal.cooperationm.com platform or the content of the platform, in whole or in part, nor create derivative works based on the same; b) modify or cause to be modified any file that is part of the https://portal.cooperationm.com platform; c) use any program or computer code that in any way affects the https://portal.cooperationm.com platform or platform content or automation programs or any programs that interrupt, intercept or redirect communication within or from or to https ://portal.cooperationm.com platform or collect information about the https://portal.cooperationm.com platform by reading parts of the memory used to store information about the operation and use of the https://portal.cooperationm.com platform and user activities. Regardless of other consequences and the rights and obligations of the contracting parties, any use of the https://portal.cooperationm.com platform or actions of the user in connection with the use of the https://portal.cooperationm.com platform, which are contrary to the stated obligations, will constitute unauthorized and unauthorized use of the Platform and will be considered a violation of COOPERATION MANAGER’s intellectual property rights.

6. REGISTRATION / USER ORDER / RULES OF USE

6.1.

A user who wants to use and have access to services within the https://portal.cooperationm.com platform must register his user account on the https://portal.cooperationm.com platform (hereinafter: account). The account is a unique, non-transferable, electronic account, which is assigned by the COOPERATION MANAGER and activated by the user, which must be properly registered in the manner defined by these TOU and other published general rules prescribed by the COOPERATION MANAGER.

6.2.

Accounts that are registered automatically are not allowed. A user can only have one account.

6.3.

The account registration procedure is carried out electronically, within the guided application procedure on the https://portal.cooperationm.com platform, by submitting and entering the required data and in accordance with the given instructions. The registration process begins with the activation of the User’s account by the COOPERATION MANAGER. Within that account, the authorized persons of the user enter the required data, which must be confirmed, that is, verified electronically in the form of a link that is delivered to the user immediately after the activation of the account in an automatically generated e-mail or by entering a unique code received via an SMS message. By activating and verifying the account in the described manner, the registration procedure is completed between the user and the COOPERATION MANAGER. The registration procedure for the user begins after the conclusion of the contract between the user and the COOPERATION MANAGER, and in accordance with Annex 1 of these TOU

6.4.

By registering the account of the authorized person of the User, the User confirms that he meets the required conditions, that he has the required business ability and that he has the appropriate authority to conclude this legal transaction in accordance with the applicable regulations of the country of his seat. The user and every client of the user must be a legal entity or a registered agricultural holding established/registered in accordance with the regulations has a country of residence to be able to register an account independently. The user (and each client of the user) is obliged to submit and enter accurate and complete data that is necessary to complete the process of registering the Account, as well as to update the data as soon as it changes. All data provided to COOPERATION MANAGER is subject to the conditions prescribed by this TOU and the Privacy Policy. COOPERATION MANAGER will process data in order to fulfill obligations prescribed by law, i.e. for purposes permitted by law, especially for: account maintenance, ensuring that the user has a unique account, security issues, error removal, technical support and the like.

6.5.

The user, on his own behalf and on behalf of his clients, i.e. the persons he has authorized to access and use his account, undertakes to respect these TOU. The user bears the entire responsibility for all activities carried out through his account and is obliged to ensure that both he and his clients and authorized persons are familiar with these GTC, understand them and comply with them, which also applies to all other rules, policies, notices and/or agreements published by the COOPERATION MANAGER.

6.6.

The user is responsible for the security of his account and password. COOPERATION MANAGER cannot and will not be responsible for any loss or damage arising from the user’s failure (or the user’s client’s failure) to fulfill obligations related to the security of the account and available information.

6.7.

The user must not use his account for any illegal or unauthorized purposes, nor in a way that is contrary to applicable laws/regulations, including regulations on the protection of intellectual property, protection of personal data and protection of trade secrets. The user must not use the account in a way that has or may have the effect of interrupting, damaging or reducing the performance of the https://portal.cooperationm.com/ platform or its parts/services; or to the detriment of other users or third parties. Unauthorized use of the account, available functionalities of the https://portal.cooperationm.com/ platform, i.e. illegal actions will be considered in particular the following: a) collecting or requesting e-mail addresses or other contact information of other users or third parties in order to send unsolicited commercial or other types of messages or communication; b) collecting or seeking personal data, secret or protected data, for commercial or illegal purposes, as well as publishing, transmitting, entering or storing such data; c) sending offensive, harassing, threatening or spam messages, including posting (URL) links to ads on the https://portal.cooperationm.com/ platform or platform content in unsolicited e-mail messages to third parties; d) misrepresentation or providing incorrect information about one’s powers, abilities, affiliation or association with a certain person; e) uploading, uploading, transmitting, sharing, storing or otherwise making available content that represents, incites or assists in the commission of a criminal offense and violates the rights of third parties; violates applicable laws and other regulations; is offensive, threatening, discriminatory, damages the reputation of third parties, violates applicable laws and other regulations; is misleading, harassing, prohibited, disables or hinders the use of the https://portal.cooperationm.com/ platform or that may harm COOPERATION MANAGER or other users or expose them to any kind of liability; f) using Java, spreadsheets, HTML or other types of computer codes or commands that are not permitted in messages; g) using, supporting or promoting illegal business practices, especially unfair, misleading or aggressive business practices, unfair competition (especially sending messages or directly or indirectly promoting the competition of COOPERATION MANAGER), pyramid schemes and the like; h) advertising that encourages or leads to behavior that endangers the health, physical and psychological development of children or minors. In the case of using the account contrary to this article or in general, OUP COOPERATION MANAGER reserves the right to cancel the user’s account, which would result in the denial of the right to access the contents and the possibility of using the platform as a user, i.e. the termination of the contract.

6.8.

The User has the right to cancel his order in accordance with the rules for canceling the order, these TOS and the provisions of the contract concluded between the User and COOPERATION MANAGER. By canceling the User’s account, all accounts of the User’s clients are automatically cancelled. The User is obliged to inform his clients about the cancellation and to inform them about the consequences of the cancellation and the time until which the data from the platform will be available for them to download (print). COOPERATION MENAGER does not bear any, nor does it have any responsibility towards the user’s clients in the event that the user fails to fulfill his obligations under this point.

6.9.

In case of actions of the User contrary to these GTC and their constituent parts, valid regulations or if the actions are reprimands is harmful to the https://portal.cooperationm.com/ platform or COOPERATION MANAGER or if the user’s behavior poses legal or material risks for COOPERATION MANAGER or if the user threatens the rights of third parties or by order of a competent authority or institution, COOPERATION MANAGER has the right to temporarily suspends and/or terminates the user’s account and refuses any current or future possibility of using the https://portal.cooperationm.com/ platform, i.e. undertakes other activities in accordance with the contract.

6.10.

The user’s client gets the right to access the user’s content after the account registration process, and after the user initiates the registration process. The account registration procedure is free, it is done electronically, within the guided application procedure on the https://portal.cooperationm.com/ platform, by submitting and entering the required data and in accordance with the given instructions. The registration process begins with the activation of the account (the part filled in by the user), after which it must be verified electronically in the form of a link that is delivered to the user’s client immediately after the activation of the account in an automatically generated e-mail or by entering a unique code received via SMS. By activating and verifying the account in the described way, the registration procedure for the client is started, and the moment the client generates his password to access the account, the client account registration procedure is completed and a relationship is established between the user’s client and the COOPERATION MANAGER. On the relationship between the user’s client and COOPERATION MANAGER, and in connection with the use of the platform, the provisions of these TOU and other general acts of COOPERATION MANAGER will be applied accordingly, which the user’s client accepts by registering an account in accordance with this point.

7. SETTING USER CONTENT / ADVERTISING RULES

7.1.

A user who has successfully registered an account can publish their content on the https://portal.cooperationm.com/ platform under the prescribed and valid conditions. Publication of content is done electronically as part of a guided procedure on the Platform, by submitting the requested data and content and in accordance with the given instructions.

7.2.

All submitted data of the User is subject to the conditions prescribed by this TOU and the Personal Data Protection Policy and will be used for purposes prescribed by law, in order to fulfill contractual obligations or provide user support. For more information about handling submitted personal data and what data COOPERATION MANAGER publishes to other Platform Users, see the Privacy Protection Policy.

7.3.

The user and the user’s client (to the extent applicable to the user’s client content) are authorized and responsible for the process of posting user content / advertising, i.e. of the transmission of the advertising message, to select the text, content, data and documents that are transmitted by the advertising message, to determine and change the content of the advertising message and data that are transmitted, as well as to select the recipient of the transmission, i.e. advertising messages. The user and the user’s client are obliged to submit and enter accurate and complete data that is necessary to complete the process of publishing the advertisement message, as well as to update the data as soon as it changes.

7.4.

The advertisement published by the user can be visible only to his clients. The ad published by the user’s client is only visible to the user to whom the ad was sent.

7.5.

By completing the procedure for publishing an advertising message in the previously described manner, the User has issued an advertising order between the User and COOPERATION MANAGER, an advertising contract has been concluded, which regulates the rights and obligations related to the transmission of advertising messages via the https://portal.cooperationm.com platform. whose content is determined by these GTC and their constituent parts, which will be confirmed by a separate contract concluded with the User. The registered user has all the rights and obligations arising from the Law on Advertising of the Republic of Serbia after publication of an advertising message (advertisement).

7.6.

By executing the advertising order given by the User, that is, by transferring the right to advertise and publishing an advertising message on https://portal.cooperationm.com/platformi, COOPERATION MANAGER has fully fulfilled its contractual obligations and the service has been fully performed. Advertisements and their content, as well as the User’s data, which must be published within the advertisement (name of the Account, contact phone / e-mail address) will be published and publicly available to the user’s clients, with which the user is aware and agrees. By accepting these GTC, the registered user agrees and accepts the possibility of contact by e-mail or phone number by other users of the platform (in addition to the user’s clients) in order to realize trade, as well as in order to contact the COOPERATION MANAGER administration. Additionally, the user agrees that by accepting these TOU, COOPERATION MANAGER has the right to publish his business name and logo for marketing purposes on the official profiles maintained by COOPERATION MANAGER (Facebook, Instagram, Twitter, YouTube, Linkedin) or on written material.

7.7.

User contrcharacterizes the access of the user’s client and the response for his use of the services (conduct) in accordance with these TOU. The user is solely responsible for all administrative and security aspects related to the use of platform services. COOPERATION MANAGER is not responsible for any user access or credentials. If the user submits user data for further processing, the user is solely responsible for the accuracy and legality of obtaining and processing such data.

7.8.

In accordance with this TOU, COOPERATION MANAGER will make commercially reasonable efforts to provide assistance to the User by telephone or e-mail, between the hours of 8:00 a.m. and 4:00 p.m., excluding non-business days. As part of the registration process, the user identifies an administrative username and password for an account on the COOPERATION MANAGER platform.

7.9.

COOPERATION MANAGER reserves the right to: refuse to publish the user’s ad and/or modify the content of the User’s ad in accordance with the regulations and conditions specified in these TOU.

7.10.

Notwithstanding the other provisions of these TOU, the following rules, obligations and restrictions apply to advertisements published by the User through the https://portal.cooperationm.com/ platform: a) advertising messages must be in accordance with the principles and obligations prescribed by the Law on Advertising and other relevant regulations of the Republic of Serbia; b) advertising is not allowed: 1. medical or alternatively – medical procedures and methods, except in the case of legal entities that have a certificate or a special permit for performing such activities or quackery; 2. narcotic drugs and their use; 3. medicines and medicinal preparations; 4. dietary supplements or dietary supplements, except in the case of legal entities that have a certificate of registration of such products in the database maintained by the Ministry of Health, as well as a certificate of registration of a legal entity in the Central Register in the sense of Article 15 of the Food Safety Act: 5. weapons and ammunition, including copies of weapons, starting with pistols, as well as similar articles and means of self-defense (boxers, clubs, electric shockers, tear gas, sprays and the like); advertising of hunting and sporting weapons and ammunition for these weapons is especially permitted; 6. tobacco and tobacco products, electronic cigarettes and the like as well as their use/consumption; 7. alcoholic beverages with an alcohol content of more than 20% and their consumption, as well as any highlighting of the trademark or other mark of an alcoholic beverage; 8. piracy and pirated copies of products, digital distribution of computer games and their acquisition for natural persons, distribution of other digital goods (Internet accounts, profiles, software installations, cryptocurrencies and others); 9. pyrotechnics: 10. resale and purchase of tickets for sports, cultural, artistic and other events, cinemas and the like 11. personal contacts for the purpose of getting to know each other, mediation in getting to know each other, entering into a marriage or relationship, prostitution; 12. employment, mediation in employment; 13. possibilities of “earnings on the Internet” and similar, requests for financial assistance or loans; 14. pornography and any other content that can be characterized as derogatory and that alludes to pornographic content, prostitution or any other provocations; 15. games of chance, classic and special games of chance (games organized in arcades, casinos, on machines, betting on sports results), lottery tickets and tickets (tickets, lottery tickets) that cannot be sold, assigned, issued and any other presentation on the territory of the Republic of Serbia in accordance with the law governing games of chance. Advertising of prize games that are not games of chance (quizzes of knowledge, skills, auctions, etc.) is allowed, provided that the organizer highlights the rules of the game, the type and amount of the prize, i.e. the tariff from Article 17 of the Law on Advertising in a clear and comprehensible manner in the advertisement; 16. provocation / threats to safety and health; it is forbidden for the advertising message, directly or indirectly, to encourage discrimination on any basis, especially on the basis of belief, national, ethnic, religious, gender or racial affiliation, political, sexual or other orientation, social origin, property status, culture, language , age or other determination, social origin, property status, culture, language, age or mental or physical disability; It is forbidden to use an advertising message to encourage behavior that endangers the health or safety of the recipient of the advertising message, in particular: 1) scenes of violence and destruction of objects and nature, except for the purpose of suppressing such behavior 2) representations that can cause fear and aggression 3) sexual harassment 4) depicting minors in relation to sexuality, as well as men and women as well as boys or girls with adult sexual characteristics 5) encouraging or approving actions that are prohibited by environmental protection regulations, as well as making untrue claims (for example emphasizing the word “ecological safe”, “environmentally friendly”, “eco food”, “organic product” and similar words or symbols) that the goods or services have tive or harmless impact on the protection of health or the environment 17. food and drinks for children under 6 months of age, and only advertising of milk, other food and drinks for infants up to six months of age, as well as accessories for their use 18. political content c) advertising messages must not be in the form of or represent a public address, announcements, invitations, contests and the like. In addition, advertising messages must not be in the form of demand in any form (missing persons, purchase or redemption of products, demand for workers, demand for goods and the like). Exemption from the ban on the publication of demand advertisements is granted to legal entities that demand products whose purpose and purpose are related to the activity of a legal entity; d) ads may not contain photographs or depictions of persons, other people’s personal names and surnames or data that enable the personal identification of third natural persons, except in the case of: 1) the existence of the express consent of the person in the photograph or the holder of that personal name and surname or the owner of other personal data 2) for photos: using special photos for which a usage license is offered for sale (“stock photos”) e) ads must not contain references (via links or in any other way) to other advertising portals, advertisers and their websites, electronic (Internet) stores and the like, social network profiles used for the purpose of advertising or selling goods (facebook , instragram, twitter…) except in the case when the advertiser activates a promotion that involves entering a link that leads directly to his external site or profile on a social network; also, ads may not contain trademarks, logos or marks unless they are branded with the advertiser’s own trademark or logo f) ads may not be placed in wrong or inappropriate categories / subcategories; g) the photos, description and/or title of the ad must not be different or contradict the advertised item;

7.11.

The user and the user’s client can, through COOPERATION MANAGER, in the form of an electronic document, conclude or issue: • Contracts for the purchase of goods – The user and the user’s client can conclude a standard contract for the purchase of goods offered by COOPERATION MANAGER, and they can sign the same with a biometric signature in accordance with the GTC. In case the User and the user’s client want to conclude a different sales contract, they can enter it in COOPERATION MANAGER in PDF format. COOPERATION MANAGER cannot be responsible for the Agreement on the sale of goods that was entered into COOPERATION MANAGER nor for its form, content or permissibility under the law of the Republic of Serbia. The form of the Purchase Agreement is adopted by the decision of the COOPERATION MANAGER. • Shipments for goods, which the user and/or the user’s client can conclude as a standard consignment note for goods that can be concluded through COOPERATION MANAGER in the form of an electronic document, and can be signed with a biometric signature, in accordance with the General Terms and Conditions. In case the User and the user’s client want to use another form of delivery note, they can enter it in COOPERATION MANAGER in PDF. In the event that the delivery note is entered into COOPERATION MANAGER in the form of a PDF, COOPERATION MANAGER cannot be responsible for the content and form of such delivery note. COOPERATION MANAGER reserves the right to remove the user in the event that he/she enters a delivery note with content that is not in accordance with the law regulating trade and corresponding by-laws, if due to such an untidy delivery note there is a risk of damage to the reputation of COOPERATION MANAGER. The consignment note from the previous paragraph must contain the following elements: • business name, address, TIN and registration number or agricultural holding number (BPG), or number from the corresponding register of producers or suppliers; number and date of issuance of the document; • name, measurement unit and quantity of goods; • purchase price of goods; • indebtedness for own goods; • selling price of goods. • number from the appropriate register of the supplier, receiver and carrier (if any), • place and address of the facility from which it is delivered and to which it is delivered, • name, surname and signature of responsible persons of the supplier and carrier,

7.11.1.

In Cooperation manager, it is possible to enter other documents such as: • Invoice; • Invoice – dispatch note; • Carrier; • Receipt • Other documents accompanying the transaction. Documents from this article can be added to COOPERATION MANAGER in PDF format, whereby COOPERATION MANAGER is not responsible for their formal and material correctness and compliance with the regulations of the Republic of Serbia.

7.12.

The signing of documents that can be concluded through COOPERATION MANAGER with a biometric signature is enabled. In accordance with Article 7.11. It is possible to sign the Purchase Agreement and the Delivery Note by hand signing the OUP.

7.12.1.

A signature on the screen of a device that supports the possibility of leaving such a signature is considered a handwritten signature. Users and clients of users leave their handwritten signatures on the mentioned documents by swiping with a pen, i.e. in another way as technologically allowed and enabled, on the screen of the device, on and the accompanying equipment of the device that enables such signing of the document, so that it leaves a trace of the user’s signature in the field provided for manual signature within the document itself.

7.12.2.

Signature on the document as described in Article 7.12.1. The OUP should be considered an electronic signature, not a qualified electronic signature in accordance with the regulations of the Republic of Serbia governing electronic signatures and electronic documents.

7.12.3.

Handwritten signature in accordance with Article 7.12.1. OUP can be considered a handwritten signature on a device that has the ability to record a biometric signature, as well as on a device that does not have such functionality.

7.12.4.

Documents entered in COOPERATION MANAGER cannot be signed in the manner described in Article 7.12.1. The OUP and such documents can be validly signed by hand before digitizing the document itself, or with a qualified electronic signature, in accordance with the regulations of the Republic of Serbia governing electronic signatures and electronic documents. COOPERATION MANAGER will not be responsible for entering electronic documents that are not signed or not signed in an adequate manner, and cannot bear any responsibility for the validity of the entered document or the signature on it. COOPERATION MANAGER reserves the right to remove the user in case there is a risk of damage to the reputation of COOPERATION MANAGER, due to the use of a type of signature or sign that is not allowed by the regulations of the Republic of Serbia governing electronic signatures and electronic documents.

7.13. TWO-FACTOR AUTHENTICATION

7.13.1.

The user who signs the document in accordance with Article 7.12. The OUP must confirm its identity by asking the User to enter a one-time code when the COOPERATION MANAGER signature is confirmed, which will be sent via SMS to the phone number registered when the User was created on the platform.

7.13.2.

In the event that the User’s Client signs the document on the User’s device, the User’s responsible person is obliged to verify the signature by having the User’s Client perform the verification via SMS message identically as in Article 7.13.1. OUP, or, at his choice, the responsible person of the User within the platform by verifying the field in which it is stated that he personally saw the moment of signing by the Client of the user.

8. USER CONTENT AND CONTENT MODIFICATION

8.1.

User content includes all communications, sound, text, data, graphics, photos, images and all material and information that the User delivers, enters, uploads and transmits through the https://portal.cooperationm.com/ platform, as well as all activities that performed within the Account, even when they are performed by other persons who have the right to access the account.

8.2.

The User is the sole owner and is fully responsible for the User Content. User warrants that User Content is not subject to any obligation, whether of confidentiality or otherwise, by COOPERATION MANAGER and COOPERATION MANAGER shall not be liable for any use or publication of any User Content. Exceptionally, user content – data representing the user’s personal data are subject to the regime, rights and obligations and responsibilities regulated by the Personal Data Protection Policy.

8.3.

COOPERATION MANAGER cannot and is under no obligation to pre- or continuously review, verify or monitor User Content. However, in order to ensure security, fulfill the obligations stipulated by the applicable regulations, protect the legitimate interests of COOPERATION MANAGER and third parties or by order of competent authorities and institutions, authorized persons of COOPERATION MANAGER can review and/or monitor user content and/or save user communication during use https://portal.cooperationm.com/ platform, whereby the user (as well as any client of the user) irrevocably consents to such monitoring, reviews and storage.d to pre- or continuously review, verify or monitor user content. However, in order to ensure security, fulfill obligations under applicable regulations, protect the legitimate interests of COOPERATION MANAGER and third parties or by order of competent authorities and institutions, authorized persons COOPERATION MANAGER may view and / or monitor user content and / or keep user communication https://cooperationm.com/ platform, whereby the user (as well as any client of the user) gives irrevocable consent for such monitoring, review and storage.

8.4.

COOPERATION MANAGER has the right to disclose, transfer or make available user content that is otherwise not available to third parties, for the following reasons: 1) in order not to act contrary to any law, regulation or request / order of authorized authorities and institutions; 2) to comply with these TOU or any other agreement; 3) in order to protect his legal and contractual rights; 4) in case someone’s health or safety is threatened; or 5) in order to report a crime or any other illegal activity.

8.5.

Irrespective of the rules regarding the content and transmission of advertising messages from these TOU, the User undertakes in particular not to post, enter, publish or transmit content that: 1) infringes, illegally appropriates or abuses a patent, copyright, trademark, trade secret, non-property right and other intellectual property of a third party or personal or privacy rights; 2) violates or encourages behavior that violates applicable laws or regulations or leads to material liability; 3) is fraudulent, untrue, false or misleading 4) is derogatory, indecent, vulgar or offensive; 5) propagates discrimination in, bigotry, racism, hatred, harassment or abuse of individuals or groups; 6) is violent or threatening or promotes violence or activities against certain persons or entities or 7) promotes illegal or harmful activities.

8.6.

COOPERATION MANAGER has the right, but not the obligation, to, at any time and without prior warning, remove, terminate or disable access to User Content that, in its good faith judgment, it determines violates these TOU or is otherwise harmful to https: //portal.cooperationm.com/ platform or if it is ordered by a competent body or institution.

8.7.

All user content is irretrievably deleted from the https://portal.cooperationm.com/ platform database and COOPERATION MANAGER upon cancellation or termination of the account in accordance with these TOU. In accordance with the law and regulations, after canceling or canceling the account, the COOPERATION MANAGER will store the content of the account and the data of the user (and the user’s clients) for up to 30 days, after which the above data will be irretrievably deleted.

9. LIMITATION OF LIABILITY AND COMPENSATION OF DAMAGES

9.1.

The user (customers of the user) uses the https://portal.cooperationm.com/ platform at his own risk. The rights are transferred and the services are provided through the https://portal.cooperationm.com/ platform on an “as is” or “as available” basis without any warranties or representations, express or implied. COOPERATION MANAGER does not make any warranties, express or implied, that may relate to its services, including without limitation warranties of fitness for a particular purpose, warranties that may arise from trade or business practices, and any warranties as to accuracy, reliability or quality any content or information contained within the https://portal.cooperationm.com/ platform.

9.2.

COOPERATION MANAGER does not guarantee that the operation of the https://portal.cooperationm.com/ platform will be uninterrupted or error-free, that defects will be corrected, or that there is no risk of computer viruses or other harmful components.

9.3.

COOPERATION MANAGER reserves the right to modify, update or temporarily or permanently suspend or limit access to certain functionalities or parts of the https://portal.cooperationm.com/ platform at any time, with notification to the user and with the exclusion of any liability on any basis with in this regard.

9.4.

The user assumes all responsibility for the selection of products and services in order to achieve the intended results.

9.5.

The user expressly declares that he understands and accepts that COOPERATION MANAGER shall not be liable for any damages, including but not limited to damages resulting from loss of profit, business opportunity, use of data or other immaterial losses (even if he has been informed of the possibility of such damages or should have known that such a possibility exists) arising from: 1) the use or inability to access and use the https://portal.cooperationm.com/ platform for any reason; 2) from goods, data, information or services acquired or obtained, i.e. provided or transactions made through the https://portal.cooperationm.com/ platform 3) unauthorized access or changes to transmissions or user data and 4) statements or actions of any third party parties concerning the https://portal.cooperationm.com/ platform.

9.6.

COOPERATION MANAGER will in no case be liable for any damage in an amount greater than the amount paid by the user to COOPERATION MANAGER for using the https://portal.cooperationm.com/ platform, during a period of three (3) months before the damage occurred.

9.7.

COOPERATION MANAGER may suspend a user’s access to any or all of the Services without notice for: (I) use of the Services in a manner that violates applicable local, state, or foreign laws or regulations or the terms of these TOU, or (II) repeated instances of posting or uploading material that violates or allegedly infringes the copyright or trademark rights of any person or entity. COOPERATION MANAGER may, without notice, review and quarantine any Customer Data it determines in good faith to be in violation of these Terms. COOPERATION MANAGER has no obligation to review, control, monitor or change user customer data in advance.

9.8.

In case of late subscription of ten (10) days after sending the notification, access to the https://portal.cooperationm.com/ platform will be suspended. If the Subscription Service is suspended for non-payment, COOPERATION MANAGER may charge a fee to reactivate the Service.

9.9.

If the user’s use of the https://portal.cooperationm.com/ platform creates a security vulnerability for or harms COOPERATION MANAGER or others, then all or any access to the platform may be suspended, with electronic or telephone notification. Nothing in this clause limits the right of the COOPERATION MANAGER to terminate the Agreement for the above reason, if it is determined that the user behaves or acts in a way that and has or may adversely affect the COOPERATION MANAGER or clients.

9.10.

COOPERATION MANAGER is not responsible for the content and timeliness, sequence, accuracy, adequacy or completeness of information created and transmitted by third parties, such as news and links. Any opinions or recommendations expressed through other links are solely the opinions of independent persons and are not the opinions or recommendations of COOPERATION MANAGER. Third Party Materials and links to them are provided solely as a convenience to users, and you access and use them entirely at your own risk and subject to the terms and conditions of such third parties.

10. OTHER PROVISIONS

10.1.

The platform is managed by the COOPERATION MANAGER in the Republic of Serbia. Users (user clients) who decide to access the website and/or platform from locations outside the Republic of Serbia do so on their own initiative and are responsible for compliance with relevant local laws.

10.2.

COOPERATION MANAGER’s failure to enforce any provision of these TOU shall not be deemed a waiver of any present or future rights under such provisions, nor shall it in any way affect the rights to further enforce each of those provisions. An express waiver of COOPERATION MANAGER’s rights based on the terms, conditions or requirements of these TOU will not be considered a waiver of the future obligation to comply with such terms, conditions or requirements.

10.3.

If any of the provisions of these TOU are considered invalid or unenforceable for any reason, they will be modified to the extent necessary to make them applicable, but without affecting the intention of the contracting parties, and the rest of these TOU will continue be in force. If, however, it is determined that such a provision cannot be modified, it will be considered severable from the other terms and conditions and will not have any effect on the validity and applicability of the other provisions.

11. CHANGES TO TOU

11.1.

COOPERATION MANAGER reserves the right to revise, update, amend, supplement or delete certain provisions of these TOU at its own discretion and upon prior notification. If the COOPERATION MANAGER changes the GTC, it is obliged to publish the change on the website or inform the user about it.

11.2.

If the user does not accept the amended or new terms of use that have entered into force, he will be prevented from further using his account on the https://portal.cooperationm.com/ platform until he agrees with it, which he can do no later than 60 days. The personal data of users who do not want to agree to the amended terms of use will be deleted at the request of that user sent to the professional service of the https://portal.cooperationm.com/ platform.

Annex 1 TOU – Procedure for establishing a user relationship

1. Contract

User relations between CM and a legal entity that wants to become a user of the platform begin with the conclusion of the Agreement on the use of the platform, which is concluded for a period determined in each individual case. The contract is concluded in writing. An integral part of the contract is the General Terms and Conditions with all attachments.

2. Subscription

The user will pay CM a fee for using the platform. Payment can be one-time (for the entire duration of the contract) or successive (monthly/quarterly). The fee amount and payment dynamics will be determined by each individual contract, and depending on the number of the user’s clients.

3. Access and right of use

During the subscription period, the user will be able to access and use the platform services as described in these TOU. The right of access and use is non-exclusive, available worldwide and limited to the subscription period, the provisions of the General Terms and Conditions and the law. The right to access and use the services becomes active upon payment of the usage fee, unless the contract regulates this issue in a different way. After concluding the contract and paying the fee, the user has the right to install and use the Software for the use of which he concluded the contract. The user can use the services and software only for the needs of his business and for the purposes for which the services and software were intended and created. The user may allow his clients (the user’s clients) to use the platform’s software and services under the conditions specified in the TOU and the contract. The right to use software and services of the platform has only the legal entity with which the contract was concluded – the user cannot enable the use of services and software to a related legal entity or another legal entity on any basis. Violation of this obligation is grounds for unilateral termination of the contract by CM and immediate suspension of user rights on the platform and software.

4. Protection of platform and software integrity

The User may not and/or attempt to disable, alter or otherwise attempt to circumvent any access or billing mechanism related to the use of the Services. The user may not rent, lease, lend, resell, transfer or host the platform services or any part thereof, to or for third parties, including the user’s affiliates, or use them on their behalf, unless expressly provided permitted in the GTC or contract. The User may not use the Platform Services to build or support, directly or indirectly, the products or services of competing CMs. CM has the right to monitor the use of the platform’s services in accordance with the TOU, and in the event that it considers that the User’s behavior is contrary to the obligations assumed in this point, CM has the right to, without prior notice, prohibit the User from accessing the platform, terminate the contract, and take all other legal and factual actions prescribed by law, in order to protect their rights and business interests.

5. Proprietary rights

User owns all rights related to customer data. COOPERATION MANAGER owns and retains all right, title and interest in (a) the Subscriber Services and Software, all improvements, upgrades or modifications thereof, (b) any software, applications, inventions or other technology developed in connection with any Services or Support provided by COOPERATION MANAGER, and (c) all intellectual property rights related to any of the foregoing. The user is the user of the services provided by COOPERATION MANAGER, in whole or in part, in no way, unless expressly authorized to do so by COOPERATION MANAGER, in writing. User may not use any of COOPERATION MANAGER’s trademarks without prior written permission. User grants to COOPERATION MANAGER a free, worldwide, perpetual, irrevocable, transferable right to use, modify, distribute and incorporate into the Services or Software (without attribution of any kind) any suggestions, improvement requests, recommendations, suggestions, corrections or other feedback or information provided by the user or any customer of the user regarding the operation or functioning of the service or the Software. The provisions of this clause are subject to any rights we may grant to each other in accordance with the contract, the TOU and the law.

6. Access to customer data

The user owns all data about his clients and is responsible for the content of all data about the user’s clients. The user has sole responsibility for the accuracy, quality, integrity, legality, reliability and appropriateness of the user’s customer data. User provides and retains all rights to customer data necessary for COOPERATION MANAGER to provide services without infringing the rights of any third party. COOPERATION MANAGER does not and will not assume any obligations related to customer data or use of services other than those expressly stated in these TOU or in accordance with applicable law.